Delete your account

In the app

• Tenants: Profile → Delete account.
• Owners and staff: More → Delete account.

On the web

Sign in at https://app.roomhive.in/delete-account and choose “Delete my account”, or email support@roomhive.in from your registered email.

What is deleted

• Tenant and applicant accounts: your sign-in, profile, saved identity documents, notifications and open draft applications are deleted at once, and you are signed out on every device.
• Owner accounts: we confirm by email and close the account within 30 days; any auto-renewing plan is cancelled. Staff access to your hostels ends.

What we keep, and why

• Payment, receipt, invoice and subscription records for up to 8 years, as Indian tax and accounting laws require.
• Records a hostel keeps about your past stay (dates, rent, receipts, documents you shared with it) — the hostel is responsible for them and keeps them for its legal needs; contact the hostel to ask it to delete them.
• Limited security logs for up to 1 year.