Refund & Cancellation Policy

1. Owner plans (paid to RoomHive)

• Plans are prepaid for the period you choose. You can cancel auto-renewal anytime in Billing; no further charges are made and access continues until the end of the paid period.
• Fees already paid are non-refundable, except where required by law, if you were charged in error or twice, or if we fail to provide the Service for a material part of the period because of our fault — in those cases write to us within 7 days of the charge.
• Approved refunds go back to the original payment method through Razorpay within 5–7 working days of approval (your bank may take longer).

2. Booking amounts, rent, deposits and advances (paid to the hostel)

• These are paid to the hostel, not to RoomHive. The hostel's refund policy — shown on its page, at payment and on your charges, and saved with your booking — decides what is refundable (for example: deposit fully, partly or not refundable).
• If a hostel rejects or cancels your booking after you paid online, the hostel must refund you through its payment gateway. RoomHive records refunds the hostel makes, and you can confirm on your dashboard whether you received it.
• When you move out, the hostel records any refund or the amount it keeps, with a reason you can see.
• If a hostel does not refund as its policy says, contact the hostel, then our Grievance Officer — we will help you reach a resolution, but RoomHive cannot refund money it never received.

3. Contact

Write to support@roomhive.in with your registered email, the date and the payment reference.